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Implementing Metrics for IT Service Management: ITSM Library, An Implementation Guide, Book/CD Package (ITSM Library Introduction Guide)

by David Smith

ISBN 13: 9789087531140

Format: Paperback (186 pages)
Publisher: VAN HAREN PUBLISHING
Published: 29 Aug 2008

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We Hold These Truths...: And Other Words That Made America

by Paul Aaron

ISBN 13: 9780742562738

Format: Paperback (256 pages)
Publisher: AltaMira Press,U.S.
Published: 01 Oct 2009

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